Recovery Analysis Services Analyst II

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Recovery Analysis Services Analyst II

A Recovery Analysis II will oversee daily QA operations to ensure products and processes meet standards. This role leads a team of inspectors or analysts, coordinates testing procedures, reviews documentation, and drives continuous improvement initiatives. The supervisor monitors compliance with regulatory requirements, identifies quality issues, and collaborates with cross functional teams to implement corrective and preventive actions. Strong leadership, attention to detail, and problem-solving skills are essential.

Overview

The Recovery Analysis II and Support Engineer are responsible for managing the quality control and assurance activities within a department or production environment. They ensure that all products, services, and processes adhere to internal quality standards and external regulatory requirements.

Key Responsibilities

• Lead, train, and evaluate QA staff to maintain high performance and accuracy.
• Develop and enforce quality procedures, inspection criteria, and test protocols.
• Conduct audits, analyze data, and prepare quality reports for management.
• Investigate nonconformities and oversee corrective and preventive action plans.
• Collaborate with production, engineering, and management teams to resolve quality issues.
• Support continuous improvement initiatives to enhance product quality and operational efficiency.
• Supervise, coach, and develop QA analysts responsible for reviewing payment transactions, account updates, and operational workflows.
• Monitor daily payment processing activities to ensure accuracy, compliance, and adherence to internal controls through testing.
• Lead root cause analysis for quality failures and oversee corrective and preventive action plans.
• Maintain QA documentation, scoring guidelines, and standard operating procedures.
• Champion continuous improvement initiatives to enhance accuracy, reduce risk, and improve customer experience.

Requirements

• Bachelor's degree in business, accounting, engineering, or relevant field.
• 4 plus years combined experience in quality assurance, quality control, or quality engineering.
• 2 plus years in a supervisor role. •