Director of Administrative Operations, Outpatient Rehab

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.

The Director of Administrative Operations is responsible for overseeing daily administrative operations. This critical leadership role ensures the delivery of high-quality patient care while maintaining operational excellence, financial performance, and regulatory compliance. The Director of Administrative Operations serves as the bridge between clinical staff and senior leadership, creating an environment where both patients and employees thrive.

The intent of this job description is to provide a summary of the major duties and responsibilities of this position and shall not be considered as a detailed description of all the work requirements that may be inherent in the position.

JOB DUTIES AND RESPONSIBILITIES

• Oversees the daily operations of the Administration office and staff.
• Develop and implement strategies to optimize productivity, patient flow, and revenue cycle management while ensuring adherence to healthcare regulations and company policies.
• Maintains strong relationships with Regional Directors, clinical leaders, and clerical staff to foster a positive workplace culture.
• Oversee non-clinical processes, monitor key performance indicators, and prepare regular reports on site performance.
• Participates in the development of short- and long-term goals and objectives for the department.
• Devises and implements all internal policies, procedures and systems that are necessary for providing comprehensive services to our patients.
• Complies with Network and departmental policies regarding issues of employee, patient and environmental safety and follows appropriate reporting requirements.
• Complies with Network and department policies regarding attendance and dress code.
• Demonstrates/models the Network’s Service Excellence Standards of Performance in interactions with all customers (internal and external).
• Enhances job knowledge by remaining current on trends in the health care and Physical Therapy industries
• Maintains confidentiality of all materials handled within the Network / Entity as well as the proper release of information.
• Maintains departmental records for administrative and regulatory purposes.

OTHER FUNCTIONS

Other related duties as assigned.

PHYSICAL AND SENSORY REQUIREMENTS

Sit up to six hours per day, for two hours at a time. Standing for up to four hour per day. Walking for up to three hours per day, ten minutes at a time. Continually uses fingers and hands to manipulate objects. Occasionally lift, carry or push objects up to 75 pounds. Occasionally uses upper extremities to lift up to twenty pounds; sometimes heavier. Very often stoops, bends and reaches above shoulder level. Hearing as it relates to normal conversation. Seeing as it relates to general vision, near vision, peripheral vision, and visual monotony.

POTENTIAL ON-THE-JOB RISKS

At risk for cuts and punctures, being confined to small spaces, slippery surfaces, assault and battery, radiation, chemical and biohazards, injuries from operating machinery, burns and back injuries. Repetitive motion injury of the wrist due to frequent computer use.

MOST COMPLEX DUTY

Develop/implement office policies/procedures.

SUPERVISION (RECEIVED AND/OR GIVEN)

Supervised by entity President. Supervision given to staff at the Administration office

COMMUNICATIONS

Interfaces with employees, patients, visitors, and members of the health care team. Excellent verbal and written communication skills are required.

MINIMUM QUALIFICATIONS

EDUCATION: A bachelor’s degree in healthcare administration, business administration, or a related field is required, with a master’s degree preferred.

TRAINING AND EXPERIENCE

At least five years of healthcare practice management experience, preferably in a rehabilitation services or multi-disciplinary settings. Knowledge of physical therapy, occupational therapy, speech therapy, or audiology operations is highly valued. You should possess strong understanding of healthcare billing, coding, and revenue cycle management, along with demonstrated experience with EMR/HER systems and practice management software. Familiarity with HIPAA, OSHA, state licensure requirements, and other regulatory standards is essential. Proven leadership and team management abilities, excellent financial acumen including budget development and P&L management, and outstanding communication and interpersonal skills round out the technical requirements.

WORK SCHEDULE

Day shift with varying hours based on the needs of the department.

Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!!

St. Luke's University Health Network is an Equal Opportunity Employer.