Part Time CSR(Youngsville,NC)

Part-Time Customer Service Representative (CSR)

Location: Youngsville, NC Schedule: Monday-Wednesday, 7:00 AM-3:30 PM (24 hours/week) Industry: E‑Commerce / Online Retail

Position Summary

We are seeking a part‑time CSR to support our e‑commerce operations by providing excellent customer service, order support, and communication across phone, email, and online channels. This role is ideal for someone who is detail‑oriented, tech‑savvy, and comfortable working in a fast‑paced fulfillment‑oriented environment.

Key Responsibilities

• Respond to customer inquiries via phone, email, chat, and ticketing systems.
• Assist customers with orders, tracking, returns, exchanges, and product questions.
• Update customer accounts and order information accurately in the e‑commerce platform.
• Collaborate with warehouse and operations teams to confirm order status and resolve issues.
• Maintain service standards for responsiveness, professionalism, and accuracy.
• Escalate complex issues when necessary.

Requirements

• Previous customer service or retail experience preferred (CSR, office admin, shopper, cashier, similar roles).
• Strong communication and problem‑solving skills.
• Comfortable using computers, web‑based platforms, and order‑management tools.
• Ability to work independently and manage time effectively.
• Positive attitude and commitment to excellent customer interactions.

Desired Skills and Experience

Part-Time Customer Service Representative (CSR) Location: Youngsville, NC Schedule: Monday-Wednesday, 7:00 AM-3:30 PM (24 hours/week) Industry: E‑Commerce / Online Retail Position Summary We are seeking a part‑time CSR to support our e‑commerce operations by providing excellent customer service, order support, and communication across phone, email, and online channels. This role is ideal for someone who is detail‑oriented, tech‑savvy, and comfortable working in a fast‑paced fulfillment‑oriented environment.

Key Responsibilities

Respond to customer inquiries via phone, email, chat, and ticketing systems. Assist customers with orders, tracking, returns, exchanges, and product questions. Update customer accounts and order information accurately in the e‑commerce platform. Collaborate with warehouse and operations teams to confirm order status and resolve issues. Maintain service standards for responsiveness, professionalism, and accuracy. Escalate complex issues when necessary.

Requirements

Previous customer service or retail experience preferred (CSR, office admin, shopper, cashier, similar roles). [indeed.com] Strong communication and problem‑solving skills. Comfortable using computers, web‑based platforms, and order‑management tools. Ability to work independently and manage time effectively. Positive attitude and commitment to excellent customer interactions.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.