Customer Service Representative - Full-Time / Part-Time - $23-$28/hr.

We are presently in search of a dedicated, amicable, and proficient Administrative Assistant/Customer Service Representative to become a member of our team. This position, which encompasses both administrative assistance and customer-facing interactions, is suitable for an individual who excels in these areas.

Job Requirements

Key Responsibilities

Administrative Support

• Ensure the proper management and maintenance of executives' or teams' schedules, appointments, and meetings.
• Address correspondence, emails, and phone calls in a proficient and timely manner.
• Prepare reports, presentations, and other documents as required.
• Organize and maintain office files, records, and databases.
• Assist with fundamental bookkeeping and invoicing tasks.
• Coordinate office supplies and guarantee the office is well-organized and equipped.

Customer Service

• Respond to customer inquiries promptly via phone, email, and chat.
• Deliver exceptional service, ensuring customer satisfaction and addressing concerns or complaints in a professional manner.
• Process orders, returns, and exchanges.
• Maintain customer records and update information as needed.
• Address any issues or concerns customers may have, offering solutions in a clear and amicable way.
• Follow up with customers to ensure their needs have been met.