Customer Service Representative – Professional, Reliable, People‑Focused

We're looking for a Customer Service Representative who takes pride in delivering excellent service and representing our company with professionalism. If you're dependable, detail‑oriented, and enjoy helping customers, you'll thrive here.

What Makes You a Strong Candidate

• You're reliable and take ownership of your work
• You communicate with clarity, patience, and professionalism
• You stay organized and pay attention to details
• You enjoy helping people and solving problems
• You show up - consistently and on time

Bradley Caldwell Inc, is located in the Valmont Industrial Park, Hazleton, PA

As a Customer Support Representative, you will handle a variety of inbound telephone calls and emails. You will process orders, make follow up calls to customers and provide assistance to our external sales force.

This is a full-time, entry-level position.

Hours are: Monday to Friday, 8:30 a.m. - 5:00 p.m, On-Site.

The Ideal Candidate Will

• Prioritize the customer experience
• Manage multiple responsibilities with a high degree of professionalism
• Build positive relationships with our customers and sales force
• Be able to problem solve, work independently, and support other team members.

Responsibilities

• Inbound & Outbound Telephone Calls & Emails
• Accurate and Efficient Customer Order Entry
• Customer and Sales Force Assistance

Requirements

• Written and verbal communication is required
• Proficient in Excel, Word and Outlook
• Proficient English language skills required
• Excellent Telephone Etiquette
• Ability to Multitask

BCI requires a post- offer background check, physical and drug screen and employment is contingent upon satisfactory results.