Business Analysts

Business Analyst (BA) Lead - Operations is responsible for end-to-end business analysis and requirements management across aviation operational modules such as Crew Scheduling, Flight Operations, and Safety. This role ensures functional clarity, process optimization, and acts as the primary liaison between business stakeholders and technology teams.

Key Responsibilities Requirements Gathering & Analysis

• Engage with stakeholders to elicit business needs for aviation operations workflows.
• Conduct workshops, interviews, and process mapping for operational processes.
• Perform gap analysis and identify optimization opportunities. Documentation & Standards
• Prepare BRDs, FSDs, user stories, and acceptance criteria aligned with Agile practices.
• Maintain traceability matrices and ensure compliance with aviation standards (FAA/EASA). Stakeholder Management
• Collaborate with product owners, architects, and delivery teams for scope clarity.
• Manage change requests and perform impact analysis. Quality Assurance
• Support UAT planning and execution; validate deliverables against requirements. Leadership
• Mentor junior BAs; enforce documentation standards across Crew and Ops modules.
• Ensure consistency in analysis practices across all aviation workflows. Skills Required Core BA Skills
• Strong experience in requirements elicitation, gap analysis, and process modeling.
• Expertise in BRD/FSD creation, user stories, and acceptance criteria.
• Proficiency in tools like Jira, Confluence, MS Visio, and Azure ADO. Domain Knowledge
• Deep understanding of aviation operations: Crew Scheduling, Flight Ops, Safety.
• Familiarity with regulatory compliance (FAA/EASA) and airline industry standards. Technical Awareness
• Basic knowledge of cloud-native platforms, API integrations, and microservices.
• Understanding of REST APIs, Swagger/OpenAPI, and enterprise data models. Leadership & Behavioral
• Excellent communication and stakeholder engagement skills.
• Ability to lead BA teams and enforce documentation standards.
• Strong analytical and problem-solving mindset. Preferred Certifications
• CBAP or PMI-PBA for business analysis.
• SAFe® Agilist for scaled agile delivery.
• Airline domain certifications (IATA or equivalent Performance Indicators
• Accuracy and completeness of requirements documentation.
• Reduced change requests and scope creep.
• Stakeholder satisfaction and UAT success rate