Customer Service Manager

A global leader in specialty manufacturing is looking for a dynamic professional to join our team. This is a high-impact leadership role for someone who balances tactical order management with strategic team development. If you excel at bridging the gap between global logistics and local customer satisfaction, this is the perfect career move.

The Role

As the Customer Service Manager, you are the architect of the order lifecycle. You will lead a talented team through the journey from initial purchase order to final delivery. This is a hands-on leadership position where you will act as the primary liaison between sales, production, and supply chain teams to ensure every commitment is met with precision.

Key Responsibilities

• Lead and mentor a dedicated customer service team to maintain elite performance levels.
• Mastermind the full order management process, ensuring accuracy in pricing, logistics, and billing.
• Drive cross-functional collaboration with internal departments to navigate inventory constraints and production schedules.
• Champion process improvements within ERP systems to sharpen internal workflows.
• Build and maintain sophisticated relationships with key accounts and stakeholders.

What You Bring

• 10 + years of experience in manufacturing or industrial customer service.
• 5+ years of experience in management & leadership
• Bachelor's degree required
• Strong proficiency in ERP systems, specifically Microsoft Dynamics.
• Proven leadership skills with a focus on coaching and team growth.
• A high degree of attention to detail and the ability to navigate fast-paced environments.
• A solutions-oriented mindset with excellent communication skills.

Benefits

Our company provides a highly competitive and comprehensive compensation package designed to support your long-term financial and professional well-being.