General and Operations Manager Resume Example
Professional resume template and tips for General and Operations Manager positions
To excel as a General and Operations Manager, you must coordinate diverse operations and lead teams to achieve organizational goals. This role requires balancing strategic planning with daily oversight, using skills like critical thinking, persuasion, and management of personnel resources. You'll also need proficiency in tools such as Microsoft Excel, Salesforce, and AWS. Our career guide breaks down everything you need to know: daily responsibilities like reviewing financial statements and directing administrative activities; essential technical and soft skills; key knowledge areas in administration and customer service; and practical tips for crafting a standout resume. Start building your competitive application with Mokaru's resume tools.
CHRISTINE COLEMAN
Professional Summary
General and Operations Manager with 8+ years optimizing B2B service delivery. Directed administrative activities for a 150-person unit, achieving a 15% annual cost reduction. Proficient in performance analysis, Salesforce, and AWS to coordinate production and distribution.
Skills
Experience
- Orchestrated enterprise-wide operational strategy using critical thinking to review financial statements, resulting in a 22% increase in annual profitability across all departments
- Directed cross-departmental coordination of production and sales activities through Salesforce, achieving a 15% reduction in operational costs while maintaining service quality standards
- Managed personnel resources for a 300+ employee division, implementing staff schedules in Microsoft Access that boosted workforce efficiency by 18% within one fiscal year
- Owned budget coordination project using Microsoft Excel to analyze performance data, identifying areas for cost reduction that saved the department $450K annually
- Collaborated with IT to migrate departmental databases to Amazon Web Services, improving data accessibility for the sales team by 40% while maintaining security protocols
- Monitored daily operational activities through Microsoft SQL Server reports, coordinating with team leads to resolve bottlenecks and improve workflow efficiency by 25%
- Supported senior management by preparing Microsoft PowerPoint presentations of monthly sales reports, helping leadership identify three key areas for program improvement
- Executed data entry and basic analysis in Oracle Database under supervision, maintaining accurate records of inventory levels for the production department's daily operations
- Assisted in staff scheduling using Microsoft Office software, learning personnel resource management while ensuring adequate coverage for all customer service shifts
Education
Certificates
- AWS Certified Solutions Architect – Associate
- Salesforce Certified Administrator
- Project Management Professional (PMP)
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What does a General and Operations Manager do?
A General and Operations Manager performs various tasks on a daily basis. Here are the core responsibilities you can expect in this role:
- Review financial statements, sales or activity reports, or other performance data to measure productivity or goal achievement or to identify areas needing cost reduction or program improvement.
- Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.
- Direct administrative activities directly related to making products or providing services.
- Prepare staff work schedules and assign specific duties.
- Direct or coordinate financial or budget activities to fund operations, maximize investments, or increase efficiency.
What skills do you need as a General and Operations Manager?
Employers hiring for General and Operations Manager positions look for candidates with a strong combination of technical and soft skills. Here are the most important skills to highlight on your resume:
What knowledge areas are important for a General and Operations Manager?
Beyond skills and tools, employers value candidates with deep knowledge in these areas. Consider highlighting relevant coursework, certifications, or experience:
How do I write a great General and Operations Manager resume?
Creating an effective General and Operations Manager resume requires focusing on what employers in the Management sector value most.
Use relevant keywords
ATS systems scan for specific terms. Include these keywords naturally throughout your resume:
Quantify your impact
When describing how you "review financial statements, sales or activity reports, or other performance data to measure productivity or goal achievement or to identify areas needing cost reduction or program improvement", include metrics like percentages, team sizes, budgets, or project scope to demonstrate real results.
Showcase technical proficiency
Highlight hands-on experience with Microsoft PowerPoint, Microsoft Excel, Microsoft Office software and any administration and management certifications that validate your expertise.
Match the experience level
For General and Operations Manager roles, employers typically expect usually requires a 4-year bachelor's degree. Highlight matching qualifications prominently at the top of your resume.
Example bullet points
Here are some strong bullet points you could adapt for your General and Operations Manager resume:
- Orchestrated enterprise-wide operational strategy using critical thinking to review financial statements, resulting in a 22% increase in annual profitability across all departments
- Directed cross-departmental coordination of production and sales activities through Salesforce, achieving a 15% reduction in operational costs while maintaining service quality standards
- Managed personnel resources for a 300+ employee division, implementing staff schedules in Microsoft Access that boosted workforce efficiency by 18% within one fiscal year
How to use AI to improve your General and Operations Manager resume
AI tools like ChatGPT can be incredibly helpful when crafting your General and Operations Manager resume. They can help you brainstorm achievements, rephrase bullet points for impact, identify missing keywords, and tailor your content to specific job descriptions.
However, AI is not perfect. Always proofread the output carefully. AI can sometimes make factual errors, use generic language, or miss the nuances of your specific experience. Think of AI as a helpful assistant, not a replacement for your own judgment.
AI Resume Prompt
You are a senior recruiter with 15+ years of experience in technical hiring and resume optimization. You have reviewed thousands of resumes for General and Operations Manager positions and know exactly what hiring managers and ATS systems look for.
Your task:
Analyze my resume for a General and Operations Manager position and provide concrete, actionable feedback to maximize my chances.
Job description:
[paste the job description here]
Provide feedback on the following:
- Match analysis: Which requirements from the job description ARE and ARE NOT reflected in my resume?
- Quantification: Which bullet points lack concrete numbers/metrics? Provide examples of how I can rewrite them.
- Keywords: Which technical terms from the job description (such as Microsoft PowerPoint, Microsoft Excel, Microsoft Office software, etc.) are missing or could be more prominent?
- Impact statements: Rewrite my 3 weakest bullet points using the STAR format (Situation, Task, Action, Result)
- ATS optimization: What adjustments will increase my score in Applicant Tracking Systems?
- Priorities: Give me a top-5 of changes that will make the biggest difference, ranked by impact.
Be direct and critical - I want honest feedback, not compliments.
Why use Mokaru instead? At Mokaru, we have invested extensive research into our AI prompts and continuously update them based on recruiter feedback and ATS testing. Our AI resume builder handles the complexity for you: optimizing for ATS systems, matching job descriptions, and ensuring professional formatting, so you can focus on landing interviews.
District Manager Resume Example
Looking for a District Manager resume instead? The skills and experience are very similar to a General and Operations Manager. Here is an example you can use as inspiration:
KATHERINE COOPER
Summary
General and Operations Manager with 8+ years optimizing B2B service delivery. Directed administrative activities for a 150-person unit, achieving a 15% annual cost reduction. Proficient in performance analysis, Salesforce, and AWS to coordinate production and distribution.
Skills
Experience
- Orchestrated enterprise-wide operational strategy using critical thinking to review financial statements, resulting in a 22% increase in annual profitability across all departments
- Directed cross-departmental coordination of production and sales activities through Salesforce, achieving a 15% reduction in operational costs while maintaining service quality standards
- Managed personnel resources for a 300+ employee division, implementing staff schedules in Microsoft Access that boosted workforce efficiency by 18% within one fiscal year
- Owned budget coordination project using Microsoft Excel to analyze performance data, identifying areas for cost reduction that saved the department $450K annually
- Collaborated with IT to migrate departmental databases to Amazon Web Services, improving data accessibility for the sales team by 40% while maintaining security protocols
- Monitored daily operational activities through Microsoft SQL Server reports, coordinating with team leads to resolve bottlenecks and improve workflow efficiency by 25%
- Supported senior management by preparing Microsoft PowerPoint presentations of monthly sales reports, helping leadership identify three key areas for program improvement
- Executed data entry and basic analysis in Oracle Database under supervision, maintaining accurate records of inventory levels for the production department's daily operations
- Assisted in staff scheduling using Microsoft Office software, learning personnel resource management while ensuring adequate coverage for all customer service shifts
Education
Certifications
- AWS Certified Solutions Architect – Associate
- Salesforce Certified Administrator
- Project Management Professional (PMP)
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Frequently Asked Questions
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