Counter and Rental Clerk Resume Example
Professional resume template and tips for Counter and Rental Clerk positions
Are you detail-oriented with strong customer service skills? This guide explores the **counter and rental clerk** role, where you are the frontline professional handling service orders, computing costs, and managing daily transactions. We break down the essential skills, from active listening and persuasion to using point-of-sale (POS) and inventory management software. You’ll get a clear overview of daily tasks, key knowledge areas, and the technical tools needed to succeed. Learn how to highlight your coordination and problem-solving abilities to stand out to employers. Use this insight to build a stronger resume with Mokaru and advance your career in this hands-on, client-focused position.
KIMBERLY BROOKS
Professional Summary
Sales-focused Counter and Rental Clerk with 3+ years in B2C equipment rentals, processing over 2,500 customer transactions annually with a 98% accuracy rate in fee calculations. Proficient in Oracle Database for inventory and Microsoft Office for client communications and service documentation.
Skills
Experience
- Orchestrated a new customer onboarding process using Oracle Database, enhancing service orientation and reducing client setup time by 25%
- Mentored a team of 5 junior clerks on critical thinking and advanced rental policies, boosting team accuracy in fee computations by 30%
- Analyzed rental data in Excel to recommend strategic inventory adjustments, increasing high-demand item availability by 15%
- Developed and delivered a training presentation in PowerPoint on equipment operation, improving customer self-service proficiency and reducing support calls
- Collaborated with sales staff to redesign the rental agreement template in Word, streamlining the process and cutting contract errors by 20%
- Proactively monitored inventory levels using database software, ensuring 98% order fulfillment for key promotional rental periods
- Mastered Microsoft Office software to accurately compute charges and process payments, supporting over 50 daily transactions with 99% accuracy
- Applied active listening and social perceptiveness to advise customers on merchandise care, increasing positive service feedback scores by 10%
- Leveraged reading comprehension to expertly explain fees and policies, successfully resolving 95% of customer inquiries independently
Education
Certificates
- Microsoft Office Specialist (MOS)
- Oracle Database SQL Certified Associate
- Certified Sales Professional (CSP)
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What does a Counter and Rental Clerk do?
A Counter and Rental Clerk performs various tasks on a daily basis. Here are the core responsibilities you can expect in this role:
- Compute charges for merchandise or services and receive payments.
- Receive orders for services, such as rentals, repairs, dry cleaning, and storage.
- Explain rental fees, policies, and procedures.
- Provide information about rental items, such as availability, operation, or description.
- Advise customers on use and care of merchandise.
What skills do you need as a Counter and Rental Clerk?
Employers hiring for Counter and Rental Clerk positions look for candidates with a strong combination of technical and soft skills. Here are the most important skills to highlight on your resume:
What knowledge areas are important for a Counter and Rental Clerk?
Beyond skills and tools, employers value candidates with deep knowledge in these areas. Consider highlighting relevant coursework, certifications, or experience:
How do I write a great Counter and Rental Clerk resume?
Creating an effective Counter and Rental Clerk resume requires focusing on what employers in the Marketing & Sales sector value most.
Use relevant keywords
ATS systems scan for specific terms. Include these keywords naturally throughout your resume:
Quantify your impact
When describing how you "compute charges for merchandise or services and receive payments", include metrics like percentages, team sizes, budgets, or project scope to demonstrate real results.
Showcase technical proficiency
Highlight hands-on experience with Microsoft Word, Microsoft Excel, Microsoft Office software and any customer and personal service certifications that validate your expertise.
Match the experience level
For Counter and Rental Clerk roles, employers typically expect usually requires a high school diploma. Highlight matching qualifications prominently at the top of your resume.
Example bullet points
Here are some strong bullet points you could adapt for your Counter and Rental Clerk resume:
- Orchestrated a new customer onboarding process using Oracle Database, enhancing service orientation and reducing client setup time by 25%
- Mentored a team of 5 junior clerks on critical thinking and advanced rental policies, boosting team accuracy in fee computations by 30%
- Analyzed rental data in Excel to recommend strategic inventory adjustments, increasing high-demand item availability by 15%
How to use AI to improve your Counter and Rental Clerk resume
AI tools like ChatGPT can be incredibly helpful when crafting your Counter and Rental Clerk resume. They can help you brainstorm achievements, rephrase bullet points for impact, identify missing keywords, and tailor your content to specific job descriptions.
However, AI is not perfect. Always proofread the output carefully. AI can sometimes make factual errors, use generic language, or miss the nuances of your specific experience. Think of AI as a helpful assistant, not a replacement for your own judgment.
AI Resume Prompt
You are a senior recruiter with 15+ years of experience in technical hiring and resume optimization. You have reviewed thousands of resumes for Counter and Rental Clerk positions and know exactly what hiring managers and ATS systems look for.
Your task:
Analyze my resume for a Counter and Rental Clerk position and provide concrete, actionable feedback to maximize my chances.
Job description:
[paste the job description here]
Provide feedback on the following:
- Match analysis: Which requirements from the job description ARE and ARE NOT reflected in my resume?
- Quantification: Which bullet points lack concrete numbers/metrics? Provide examples of how I can rewrite them.
- Keywords: Which technical terms from the job description (such as Microsoft Word, Microsoft Excel, Microsoft Office software, etc.) are missing or could be more prominent?
- Impact statements: Rewrite my 3 weakest bullet points using the STAR format (Situation, Task, Action, Result)
- ATS optimization: What adjustments will increase my score in Applicant Tracking Systems?
- Priorities: Give me a top-5 of changes that will make the biggest difference, ranked by impact.
Be direct and critical - I want honest feedback, not compliments.
Why use Mokaru instead? At Mokaru, we have invested extensive research into our AI prompts and continuously update them based on recruiter feedback and ATS testing. Our AI resume builder handles the complexity for you: optimizing for ATS systems, matching job descriptions, and ensuring professional formatting, so you can focus on landing interviews.
Automobile Rental Clerk Resume Example
Looking for a Automobile Rental Clerk resume instead? The skills and experience are very similar to a Counter and Rental Clerk. Here is an example you can use as inspiration:
RAYMOND SHAW
Summary
Sales-focused Counter and Rental Clerk with 3+ years in B2C equipment rentals, processing over 2,500 customer transactions annually with a 98% accuracy rate in fee calculations. Proficient in Oracle Database for inventory and Microsoft Office for client communications and service documentation.
Skills
Experience
- Orchestrated a new customer onboarding process using Oracle Database, enhancing service orientation and reducing client setup time by 25%
- Mentored a team of 5 junior clerks on critical thinking and advanced rental policies, boosting team accuracy in fee computations by 30%
- Analyzed rental data in Excel to recommend strategic inventory adjustments, increasing high-demand item availability by 15%
- Developed and delivered a training presentation in PowerPoint on equipment operation, improving customer self-service proficiency and reducing support calls
- Collaborated with sales staff to redesign the rental agreement template in Word, streamlining the process and cutting contract errors by 20%
- Proactively monitored inventory levels using database software, ensuring 98% order fulfillment for key promotional rental periods
- Mastered Microsoft Office software to accurately compute charges and process payments, supporting over 50 daily transactions with 99% accuracy
- Applied active listening and social perceptiveness to advise customers on merchandise care, increasing positive service feedback scores by 10%
- Leveraged reading comprehension to expertly explain fees and policies, successfully resolving 95% of customer inquiries independently
Education
Certifications
- Microsoft Office Specialist (MOS)
- Oracle Database SQL Certified Associate
- Certified Sales Professional (CSP)
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Frequently Asked Questions
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